Where Hospitality Meets Intention
A people-first consultancy helping restaurants elevate service, optimize operations, and deliver memorable guest experiences.
Our approach
Our process begins with understanding your story - your service style, your values, and the moments that define your guest experience. We assess your operations, refine your systems, and coach your team to build consistency without losing the soul of your space. The result is a framework that feels intentional, scalable, and uniquely yours.
Where Experience Meets Operations
Most service issues don’t come from staff, they come from the systems around them.
We observe your operation during service to identify bottlenecks, communication gaps, and what’s getting in the way of consistency. From pacing and workflow to table touches and alignment, we help rebuild the fundamentals your team needs to deliver consistent, sustainable hospitality.
Whether you're opening something new or strengthening what you already have, we support every stage of the hospitality journey.
-
New Restaurant Openings
-
Concept Refresh
-
Beverage Program Design
-
Bespoke Bar Experiences
Meet our team
-
Rachel Cohen, Co-founder & Principal Consultant
-
James Miller, Co-founder & Principal Consultant
Mindful Hospitality transformed the way our team works and the way our guests feel our service. Their operational knowledge is exceptional, but what stood out most was how people-focused and thoughtful their approach is. If you want real results and a team that genuinely enjoys coming to work, Mindful is the partner you want.”
— MARSHALL A., MINDFUL CLIENT